Privacy Policy

Introduction


Extra Fibernet   is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. By accessing or using our services, you consent to our collection and use of your data as described in this policy.

Information We Collect

  1. Personal Information: When you register, subscribe, or use certain services, we may collect personally identifiable information, such as your name, email address, phone number, billing details, and address.
  2. Usage Information: We collect information about your interactions with our website, including pages viewed, time spent, and IP address, through cookies and similar tracking technologies.
  3. Service Data: When using Extra Fibernet’s internet and Digital TV services, we may collect data on your device type, location, and data usage to optimize service quality.

How We Use Your Information

  • Service Delivery: To provide high-speed internet and Digital TV services, manage your account, process payments, and ensure a seamless user experience.
  • Customer Support: To respond to your inquiries, provide support, and resolve any issues.
  • Personalization: To enhance your experience, customize content, and offer recommendations based on your preferences and service usage.
  • Security and Compliance: To detect and prevent fraud, secure your data, and comply with legal requirements.

Sharing of Information
Extra Fibernet may share your information with trusted third-party providers for billing, service enhancement, and technical support. We do not sell, rent, or trade your personal data to third parties. In certain cases, we may be required to share data to comply with legal requests or protect our rights.

Cookies and Tracking Technologies
We use cookies and similar technologies to understand usage patterns, improve performance, and customize your experience. You can manage cookies through your browser settings, but this may impact certain features.

Data Security
We implement industry-standard security measures to protect your data against unauthorized access, alteration, and disclosure. However, no online transmission or storage is entirely secure; we advise caution when sharing sensitive information online.

Your Choices
You may update or delete your personal information by contacting us directly. You can also manage communication preferences and opt-out of marketing communications at any time.

Changes to This Privacy Policy
Extra Fibernet may update this Privacy Policy periodically. Changes will be posted on this page, and the "Last Updated" date will be revised accordingly.

Contact Us
If you have questions or concerns about this Privacy Policy or data handling practices, please contact us at:

Last Updated: 01-11-2024